How we handle
your data, in plain English.
RetailAI sits on top of the systems you already run. This policy explains what we collect, why, and the control you keep over it.
Last updated September 2026
The short version
We collect only what we need to run RetailAI for you, we never sell your data, and your operational data stays in your systems as the source of truth. Everything below is the detail behind those three commitments.
What we collect
Account information you give us directly, such as your name, work email and company, so we can set up and support your account.
Operational data we read from the systems you connect, used only to make and act on the decisions you have configured. We read from your systems rather than moving your data out of them.
Usage information about how the product is used, which helps us keep it reliable and improve it over time.
How we use it
To provide the decision layer: reading the data an agent needs, making the call inside your rules, and acting on it with the reason recorded.
To support you, keep the service secure, and meet our legal obligations. We do not use your operational data to train models for other customers.
How we store and protect it
Data is encrypted in transit and at rest. Access is limited to the people and systems that need it, and every action an agent takes is logged so it can be reviewed and reversed.
Your control
You decide what each agent can access and how much authority it has, and you can switch any connection or agent off at any time. You can also request access to, correction of, or deletion of your personal information.
If you ever disconnect RetailAI, your own systems keep running exactly as they did before.
Contact
Questions about privacy or a request about your data can be sent to privacy@retailai.com.au and we will respond promptly.